In times of trouble, our impulse is to offer words of solace. Nothing exemplifies this more than the COVID-19 pandemic, which has inflicted wrenching human and economic suffering and devastating loss of life.
The immediacy of electronic communication and social media channels draws us closer together even as we are isolated while sheltering in place. The downside, however, is that our email inboxes and social media feeds are being deluged with arguably unneeded and even counter-productive messages.
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